Please read my T&C’s carefully before purchasing, by purchasing with Essar Aitch you’re agreeing to these terms and conditions. These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out here. If you do not agree to be bound by these terms and conditions you may not use or access this website. These terms and conditions abide by The Consumer Contract Regulations. You’re welcome to print or store these terms for your own records.
Essar Aitch own the copyright, trademarks and other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non–commercial use. Any other use or reproduction of the material or content is strictly prohibited. You may not create any link to this website without prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else. While we will use reasonable endeavours to verify the accuracy of any information we place on the Essar Aitch website, we make no warranties, whether express or implied in relation to its accuracy.
Wherever the term “Working Days or Hours” is featured, this excludes bank holidays, weekends and public holidays such as Christmas. Any holiday times will be clearly displayed on the homepage. When you place an order with Essar Aitch you will be sent an order confirmation detailing your order, this is giving you ample opportunity to correct any possible errors. Should you have any complaints, please send them to the contact information detailed at the bottom of this document. These terms and conditions apply to all transactions on this site. They do not affect your statutory rights.
Prices are subject to change but are correct at time of posting. Any glitches, errors or typos are not required to be honoured. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by e-mail. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether. Any special offers will have a clear displayed end date.
All artwork is proofed before printing, any spelling, grammar errors must be check for by the customer. Any errors noticed after printing and arrival of goods will not be refunded/exchanged.
Essar Aitch accepts artwork/logo’s in jpeg, ai, eps or pdf format.
Essar Aitch does not accept artwork/logo in Word, Excel or PowerPoint format
Colours vary from screen to screen, the final print may differ. Please supply artwork in CMYK format where possible.
Essar Aitch offers direct bank transfer & RMS card payment as payment methods.
Any contract for purchases made through the website will be with Essar Aitch. Essar Aitch must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed.
Once payment has been received Essar Aitch will confirm that your order has been received by sending an email to you at the email address you provide. The shipment email will include your name, the order number and the total price. Essar Aitch acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.
Estimated dispatch times are as follows:
Stickers & tags: 5-7 days
Business cards & leaflets: 10-14 days
Logo design: 10-14 days
Personalised artwork: 10-14 days
Essar Aitch posts UK orders via Royal Mail 1st or 2nd Class.
It is Royal Mail’s policy to return your item to the sorting office or leave with a neighbour if you are not home to accept your delivery and/or it will not fit through your letter box. A red card will be left in these cases.
Should your order not arrive, please contact Essar Aitch, a full refund or a replacement will be offered once 15 days has passed.
Returns & Cancellations
We ensure all items that are posted to our customers are of the highest standard but if there is ever a need to return an item we do accept returns for a full refund.
Under The Consumer Contract Regulations, your right to cancel begins from the moment you place your order, up to 14 working days after receiving your order. Your right to cancel is unconditional.
If you wish to cancel your order once the printing kit has been dispatched, the cost of the kit will be deducted from your refund. If you wish to cancel your order before the printing kit has been dispatched, a full refund will be given.
You can return an item for any reason such as faulty, not as described, not fit for purpose, you’ve changed your mind and more.
If you wish to return an item, please notify us in writing using the following model cancellation form (email is fine). We will then process your return.
To [Essar Aitch Designs, Bryn Pedr, Llanbedr Dyffryn Clwyd, Denbighshire, LL15 1UT. email@example.com]:
I/We [*] herby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/ for the supply of the following service [*],
Ordered on [*]/ received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
*Delete as appropriate
We would be grateful if you would return your items via recorded or tracked post, this is for your peace of mind, and ours. This is not a requirement of law, this is a courtesy request.
Items marked as being reduced for having a defect, damage or any other reason will be exempt from the returns policy.
Return postage will be paid by the customer if the order is no longer wanted. If the reason for the return is our responsibility return postage will be paid by Essar Aitch.
Returning Custom Items:
Custom made items are exempt from The Consumer Contract Regulations – the only exception being is if they’re faulty, not as described, not fit for purpose or any other fault of Essar Aitch In this case, please refer to the returns section of this document.
Last edited September 2015